Shipping policy
Special note for users of the Shop app: Please be aware that delivery estimates and order status information provided are made up by the app and do not come from us. We have no control over this. If you need any such information, please contact us by email (info@otaku.co.uk) or through the website chat system. Please accept our apologies for any inconvenience caused.
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UK Domestic Shipping
We offer the following shipping options for delivery within the United Kingdom (including Guernsey, Isle of Man, and Jersey):
Standard Delivery (Royal Mail 48 service)
First Class (Royal Mail 24 service)
Special Delivery (tracked & insured)
Delivery times vary by service selected at checkout. Special Delivery is our fastest and most secure option for time-sensitive orders.
European Shipping
Please note that due to the withdrawal of DDU services, we are not currently able to ship website orders to Germany. Customers in Germany can only order from us through our eBay store.
We ship to other European countries via airmail. Delivery typically takes 7–14 business days depending on your location and local postal services. Please note that customers are responsible for any customs duties, import taxes, or fees charged by their country.
Rest of World
Please note that we do not ship orders to the US. For delivery to US addresses, please use our partner site at Otaku.com.
We ship to all other addresses worldwide via Tracked Airmail. Delivery typically takes 10–21 business days depending on your location and local postal services. Please note that customers are responsible for any customs duties, import taxes, or fees charged by their country.
Lost or Delayed Orders
If your order hasn't arrived within the expected timeframe, please contact us at info@otaku.co.uk. We'll do our best to resolve the issue as quickly as possible. Please note that international delays can sometimes occur due to customs processing, which is outside of our control.
Undeliverable Parcels
If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional postage charges may apply.
Contact Us
For any shipping queries, please get in touch via info@otaku.co.uk.