9 February 2010 BLUE DROP COMPLETE COLLECTION In stock now £21.99

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Anime books Anime DVDs Game art & guide books Anime music CDs Game music CDs Merchandise

What forms of payment do you accept? We accept the following forms of payment: CREDIT AND DEBIT CARDS We can accept Visa, MasterCard, Switch, Solo, Electron or Maestro credit or debit cards. If you aremaking your first order with us, the delivery address must also be the card billing address as the charge will be refused if the address is different. If you are outside the UK, then the charge on your statement will appear as UK pounds or UK pounds converted to your own currency. This will be the same amount as your total cost. If you need to update your card details for an existing order, then please click here and follow the instructions. PAYPAL You can pay us online by PayPal. Our PayPal address is: info@otaku.co.uk We do not ask for any extra fees when PayPal is used. CHEQUES AND POSTAL ORDERS UK customers can pay by UK£ personal cheque, or postal orders. Please make them payable to Otaku.co.uk, and send them to Otaku.co.uk 93 Endwell Road Brockley London SE4 2NF UK We do ask that you allow an EXTRA 10 days for us to send your item if we received a cheque as payment, to allow the cheque time to clear. Please cross all postal orders. Please write the invoice number on the reverse of any cheque or postal order. Under no circumstances can we accept cheques/checks from another country. We cannot accept money orders from outside the UK either, unless they are international money orders made out in UK pound sterling currency. Any other type of money order from abroad will be sent back to the sender. We can also accept wire/bank transfers, please email us for details. We do not accept any other payment methods not listed above.

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How much does postage cost? By ordering you are agreeing to the following postage costs: Shipping for all DVDs and CDs to UK addresses is FREE. For other items and destinations: For UK buyers: UK£2.00 for a single item. UK£4.00 for any two items. UK£6.00 for three or more items. Exceptions for heavy items will be stated in the item description. We send all UK items via Royal Mail, unless stated otherwise in the item description. for European buyers: UK£4.00 for one item UK£7.00 for two items UK£10.00 for three or more items Exceptions for heavy items will be stated in the item description. For buyers outside Europe: UK£6.00 for one item UK£10.00 for two items UK£14.00 for three or more items Exceptions for heavy items will be stated in the item description. We send all our international items by airmail. However, if the weight exceeds 2kg we may have to change the shipping method, and will let you know if this affects the cost. Airmail to all destinations will typically take 5 to 14 days delivery time. If the delivery method has a tracking system, we will provide you with a tracking number should you need it.

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How can I contact you? Click here to email us. Email is the easiest way to contact us, and we promise to reply within 2 working days, and in most cases within 24 hours. or contact us by post at: Otaku.co.uk, 93 Endwell Road, London SE4 2NF, UK. or by telephone: (020) 7732 2296

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Do you have or can you get [pick a title]? The web site shows in stock items and items which are available to order. Items that are listed as n/a (not available) are out of print or otherwise unavailable and we can't get them. We can obtain any Japanese book, CD or DVD that is currently in print, so if you know of an item that we do not list, please let us know and we will see if we can add it.

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What do 'in stock', 'available to order' and 'pre-order' actually mean? If item(s) on your order are listed as 'in stock' then we will dispatch your order within 2 working days of receiving it. If only part of your order is in stock, then we will send all in stock items immediately and automatically create a new order/invoice for all other items. For items listed as 'available to order', we have to order then from our suppliers and then wait for our suppliers to send them to us. This normally takes between 2-6 weeks, so please allow up to 28 days after ordering before contacting us. Some items do sell out or go temporarily out of print, and it can then take longer before we get these items back in stock. 'Pre-order' is displayed against items that are not officially available yet. These items can be ordered and will be shipped as soon as they arrive. Please note that due to the extra time it takes for items to reach us from Japan or the US, there can can be a significant delay between the release date and an item actually arriving.

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Can you get hentai/pornographic items? No, we do not supply hentai or pornographic items.

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Will Japanese/US DVDs work on my DVD player? Unfortunately the DVD format was designed so that discs from one country, or region, can't be used on a player from another region. Most US DVD discs won't work on unmodifired UK DVD players, although some will. Japanese discs will work on UK players because the UK and Japan are in the same DVD region. Please note, however, that Japanese DVDs do not generally provide subtitles or English dialogue (unless stated in the item description).

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Why don't you stock those cheap 'region free' DVD sets that you can get elsewhere? Please click here for an explanation

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Will Japanese CDs work on my CD player? Yes, all audio CDs will play on any audio CD player

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Where is my membership number? You will get this when you place your first order; it appears on all our invoices. If you lose it or can't remember it then please contact us.

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How can I track my order? Find the tracking number on your invoice, then use this link: TRACKING INFO

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Who and what is Otaku anyway? Since 1995 Otaku has grown to be the largest anime collectors resource in the UK. We only sell original and licensed anime and related goods. Over 10,000 items currently appear on the website. Our web site has an in-depth description of most items. Most goods have images and we are always working on adding more information. We want you to be happy with our service and the goods we supply, if you are unhappy with anything related to our service or delivery at all, then don't hesitate to complain to us, as we can't fix problems unless we know about them.

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Is it safe to E-mail credit card numbers? Credit card details submitted via the website are held on a secure server. We can accept card details by email, but please spilt them into two or more parts if your worried about security, or contact us by phone.

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Pricing policy Listed prices are always valid, but we reserve the right to change prices without notice (due to suppliers price increases and fluctuations the dollar and yen exchange rates). Prices, descriptions and release dates are correct to the best of our knowledge, but we can not be held responsible for mistakes, omissions or errors that may regrettably occur.

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Availability and Cancellation of items Items listed on the web site are currently available to order, however some items may become unavailable at short notice so we will contact you by email if this happens, however you may list alternatives if you wish to do so. You can cancel any order at any time, with the exception of Japanese DVD orders.

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Privacy / Data Protection Customer information is held on a secure password protected computer for our own use only as it helps with any future orders you may place and from time to time we may send you any information that we feel may be of interest to you. None of your details will ever be given to third parties nor sold to any mailing agencies, however if you do not wish to receive any future updates or information, or wish to have your details removed from our database then please contact us.

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Returns In the event of any item(s) being damaged or faulty then please contact us within 3 days of receipt of items for details of returning the item(s). Returns will only be accepted if there is a genuine fault with the product, this includes shipping damage, faulty items and items not ordered

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Subscriptions Magazine subscriptions are currently not available, but individual issues can be ordered as they are published.

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Minimum order There is no minimum order

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Can I link to your site and do you have a banner? Yes, please make a link to our site. If you need a banner please go to: banner

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Who Made This Graphics and HTML: Stephen Fulljames Clever CGI gubbins: Ben Carter Graphics and original idea by: Andre A'Court Whip cracking: Alex McLaren

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